Questions people are really asking

Plain-English answers to real-world problems.

Make Scenario Not Working? How to Find and Fix the Cause

Short answer: A Make scenario not working is usually caused by an expired connection, empty or mismatched data between modules, or missing error handling. Check the execution history, find the first failing module, fix its input mapping, then test with a small batch before switching the schedule on.

Read the full answer

VoIP & Phone Systemstoday4 min read

Asterisk to 3CX SIP Trunk: Routing Caller Lookup Results

Short answer: Yes, you can run the caller lookup in Asterisk and pass each call to 3CX over an Asterisk to 3CX SIP trunk. The simplest design uses one 3CX destination per outcome, such as a queue DID or extension. Passing a value in a SIP header is possible, but check that 3CX can route on it.

Read the full answer